Getting to grips with your new website can be challenging to begin with but don’t panic – help is never far away. Give yourself time, take on one thing at a time and with a little perseverance you’ll be a website-editing master – and remember: Google is your friend!

Here is a collection of some common questions our clients have when managing their website (we will be adding more questions here over time). Of course, if anything’s unclear or you’d like us to organise some on-site tech support for you (extra charges apply) then please contact us!

How do I use the WordPress content management system?

The majority of our websites are built using WordPress. It is designed to be user-friendly but like anything new give yourself time to get the hang of it and explore all of its features. Explore all the main functions of WordPress using the interactive manual.

Open WordPress Manual

How do I get my website higher in Google’s search results?

How your website ranks in the search results depends on a number of factors including how old your site is, how competitive the keyword search phrases you are chasing and how well-known your business is. Every PogoStick website built is provided with basic optimization to get it started but then it’s over to the business owner to promote the website. You can hire an SEO expert but before you do anything we recommend you educate yourself on how SEO works. Here’s a beginners guide to get you started.While SEO is a good long-term strategy, if you want to get on the first page of Google search results in a hurry then we recommend Google paid advertising – we can help. Find out more.

If you can’t even find your website in Google’s search results, we explain what might be happening and what you can do about it here.

How do I access my email via the internet, or using my smartphone?

The advantage of accessing your email via the internet is that you can get it anywhere, from any internet-connected device – a laptop, a tablet or even your phone. Depending on the email service we have set you up with you’ll see the basic instructions below. In some cases you may be required to provide additional security information. The username credential in most instances will be:

  • Zoho – Visit and sign in using the credentials we provided you. For a better experience on mobile phones and tablets visit (or install the Zoho app).
  • – Visit the custom domain we provided or go to and login with your credentials.
  • Google Apps – Visit the custom domain we provided or go to and login.

How do I prevent my mailbox from getting too full?

These instructions apply to our standard email accounts – if you use a third-party like Google or Zoho please contact them for assistance.

It’s quite common these days to get large emails but be aware that these can quickly fill up your email inbox and mean you reach your account limit, preventing you from sending or receiving any emails, until emails are deleted.

You can avoid this by making sure that a copy of your emails are not being left on the mail server. To find out how to do that click here.

How can I find out how many people are visiting my website?

All PogoStick websites are installed with Jetpack (if you don’t have it, let us know and we’ll set it up for you). Jetpack includes Site Stats, which offers a range of interesting information about visitors to your website, including how many, where they came from and what pages they visited.

After logging in, simply go to the Jetpack menu and choose Site Stats. Click on the chart to drill down for more detail. If you would like to upgrade to using Google Analytics instead let us know.

How can I play with the CMS without affecting my live website?

If you’d like to experiment with the WordPress CMS (Content Management System) without potentially breaking your live website, visit this test site (not associated with PogoStick Web Services Ltd).

How do I add products or manage my online shop?

If you have our Retail Premium package, you will be using WooCommerce to manage your shop. Instructions on using WooCommerce can be found here. Let us know if you have any question, or would like to import products in bulk.

How do I add or change a product photo in my shop?

Using WooCommerce store manager it’s easy to update your products as needed. After logging in to your website, go to the Products menu and follow the steps below.

  1. Click on the product to edit it (you can use the search tool to find it)
  2. Scroll down to Product Image and click to add (or change the current one)
  3. Find the image you want to use (or upload a new one) and select it
  4. Click Update to save your change

One thought on “Help

Leave a Reply